I was on LinkedIn a few months ago when I saw the post from a blogger on the Apple Watch coming to Best Buy and how they felt that this move still wouldn’t help save them. Save them? I am not going to question the blogger because they have the right to their opinion, I just want to ask questions and give mine. Really Best Buy, what happened? I remember when I first got my job working at Best Buy, I was so happy. I finally felt like I got myself into a dream job and I was just too happy to be working in technology. Unfortunately, I was the only person (nerd) who felt like this because I soon found out that people just want jobs and I guess I am the only one who actually enjoys being in certain jobs that are right up my ally. Anyway, with being with this company one this they stressed about to us was first customer service, then credit card sales (meaning opening a new credit card account with us) and protection plan sales and as a front end cashier I had to make sure I succeeded at all. Whenever the store seemed to be down in sales those two things, credit card sales and protection plan sales, were stressed the most for us to try harder at. And of course, Black Friday was a big deal for Best Buy as it is with many stores. I always thought that since Best Buy was that one store that seemed to offer name brand products and at a fairly okay price that this would make people want to come to Best Buy and shop. Wrong.
What is the one problem that could be causing people to NOT want to go to Best Buy to shop? Poor knowledge of the product in question and the understanding of the TRUE TECHNICALITY of the protection plans? +1. Prices aren’t really that great and you don’t seem to get much of a deal? +1. Poor customer service and the fact of being ignored for the entire visit to a Best Buy location? +∞. I can call craps on the whole being treated with rudeness thing because people will leave Best Buy with aggravation of not being helped and go right into Walmart or Target and get worse treatment, search for what they want (because they know where it is), checkout and leave as if the people in the entertainment section aren’t supposed to be as knowledgeable as the Best Buy employees are supposed to be. Hmm. But I can understand the issue of not getting any attention when you are in a general section looking for something and I understand when someone has poor knowledge on a product that you are interested in getting. I still wonder if this could be the reason that Best Buy isn’t doing so well because I don’t believe that they are extremely high priced and I do like have a electronic store that is mainly technology based to shop at.
For some reason, I guess I would feel better getting it from Best Buy than I would from Walmart or Target since technolgy isn’t their main focus becasue they sell everything. Best Buy was cut out to do one thing, succeed where other stores were failing. Well that failed. Just playing, I don’t think Best Buy is doing that bad but where Best Buy is failing, Walmart is succeeding and why is that? No matter what, stores like Walmart and Target just keep winning people over money saving wise and so that happens. I don’t know if Best Buy is going to be pulling out anymore gimmicks to get them back up again but it would be pretty sad to see them go down. This fact and both Walmart and Target learned that they can do exactly what Best Buy is doing and still keep lower prices…hmm. Eh, well this Black Friday will really show the fate of the store. I plan to shop online that is, if I can find a good deal. Before I go, another thing I find issues with is not being able to find things that are on sale for Black Friday. The stuff that I always want to get isn’t in the savings deal. Hmm!